Return Policy for

Last Updated: 08.11.2023

At , we aim to provide exceptional products and service to our customers, including the sale of alcoholic beverages. We understand that there may be situations where you need to return a product. This Return Policy outlines our procedures and conditions for returns and refunds to ensure a seamless experience for our customers.

By sending a request, the Buyer confirms their agreement with these Terms applicable to the MONTEPIVO online store at

Buyer’s Responsibilities and Rights:

The Buyer is obligated, in their own interest, to carefully inspect the delivered goods before accepting them. In case of defects, promptly inform the carrier who delivered the goods or the seller who sold the goods. Acceptance of the goods by the Buyer without a statement of defects implies that the goods were in good and proper condition at the time of delivery. Deliberate damage to the goods or mishandling of the goods for the purpose of financial gain may be classified as a criminal act of fraud, and the Buyer acknowledges this. In such a case, the Seller has the right to seek compensation for the damage caused by the actions of the Buyer.

The Buyer will be responsible for their return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund amount. Depending on your location, the delivery time for exchanged goods may vary.

If you are sending goods at your own expense by mail or a transportation company, the package should clearly indicate that it is a return shipment. The shipment should include a list of the goods. Processed complaints will be returned to you in the same manner in which they were submitted in the complaint.

If you need to exchange the product for the same product, please contact us via email at to receive further instructions on the product exchange.

When accepting the goods, the customer confirms their agreement with the warranty and the terms of the transaction. If the goods are not personally picked up, the moment of accepting the goods is understood as the moment the customer receives the goods from the carrier. If the customer discovers a discrepancy between the sales document and the actual delivered goods (in terms of quality or quantity), they must immediately (within 2 days) submit a report to the seller who prepared the sales document. If they fail to do so, they risk that their potential future complaint will not be considered.


1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must have been purchased directly from .
  • Return requests must be initiated within 2 days from the date of delivery.
  • The product must be unopened, unused, and in its original packaging.
  • Customized or personalized products are not eligible for returns unless they are damaged or defective.
  • Alcoholic beverages are subject to local, state, and federal regulations, which may affect the eligibility of certain returns. Please read the section “Compliance with Alcohol Regulations” for more details.

2. Non-Returnable Items

The following items are not eligible for return:

  • Alcoholic beverages that have been opened or consumed.
  • Products purchased through third-party sellers or distributors.
  • Products not purchased directly from our website.
  • Products that were damaged by the customer himself.
  • Products that have reached their expiration date are not eligible for return.
  • In case of damage during transportation, the seller does not bear responsibility and does not accept claims for such goods.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Support: Please reach out to our Customer Support team at . Clearly explain the reason for your return request and provide the following information:

    • Order number
    • Details of the item you wish to return
    • A concise explanation of the reason for the return
  2. Await Authorization: Our dedicated customer support team will review your return request. If your request adheres to our eligibility criteria, they will issue return authorization and provide further instructions.

4. Return Shipping

Customers are responsible for the cost of return shipping, except in cases where the product is damaged by the supplier or defective. We recommend using a reputable shipping method with tracking to ensure the secure return of the product.

5. Refunds

Upon receiving and inspecting the returned item, we will process your refund as follows:

  • If the return meets our eligibility criteria, we will issue a refund to the original payment method used for the purchase.
  • The refund may take up to 14 days to be processed and appear in your account, depending on your payment provider’s processing times.

Our refund policy is valid for 2 days. If more than 2 days have passed since your purchase, we cannot offer you a full refund or exchange. Only regular-priced items are eligible for refunds. Items purchased on the website: can be returned within 2 days. To be eligible for a return, the item must have proof of payment or purchase confirmation. It should also be in its original packaging.

6. Damaged or Defective Items

If the product you received is damaged or defective, please contact our Customer Support within 2 days of delivery. In such cases, we will provide instructions for returning the item, and we may offer one of the following options:

  • Replacement: We can provide a replacement of the damaged or defective product.
  • Full Refund: If a replacement is not feasible or preferred, we will issue a full refund.

7. Changes to this Return Policy

We reserve the right to update and amend this Return Policy as necessary to adapt to changing circumstances and provide the best service to our customers. Any changes will be posted on our website with the updated date.

8. Contact Us

If you have any questions or concerns about this Return Policy or a specific return request, please do not hesitate to contact our Customer Support at: .